Orders & Shipping
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited shipping is available at checkout for 2–3 business day delivery.
Do you ship internationally?
We currently ship within the United States only. For international inquiries, please contact us.
Can I track my order?
Yes! You'll receive a tracking number via email once your order ships. You can also track from your account page.
Products
How long do the LED lights last?
Our LEDs are rated for approximately 30,000 hours of use — that's years of daily enjoyment.
Are your trees safe for outdoor use?
Select models are designed for outdoor use and are weather-resistant. Check the product description for outdoor compatibility.
What type of power adapter is included?
All trees come with a UL-listed low-voltage adapter. They plug into any standard US outlet and use minimal electricity.
Returns & Support
What is your return policy?
We offer a 30-day return policy on all items. See our Returns page for details.
How do I contact customer support?
You can reach us at +1 (888) 997-9468 or through our contact form.
Wholesale
Do you offer wholesale pricing?
Yes! We partner with retailers through Faire. Visit our Faire storefront to place wholesale orders.